loader image

FAQ’S

  • Is Iteeha An Indian Company?
    Yes. Iteeha is a registered proprietary Indian Company – Fredna Enterprises. Iteeha Sals  through its website www.iteeha.com and run four other businesses namely – Iteeha workshops, Iteeha Besopke line, Iteeha commissioned works and Iteeha Textile and Design Consultancy.
  • Where Is Iteeha’s Head Office Located?
    The Head Office is in Mumbai,Shop No-2, RR House,Mathuradas mill compound, Senapati Bapat Marg, Lower parel West, Mumbai 400013.
    Email : merchandise@iteeha.com for store
    workshops@iteeha.com for Workshops
  • Where Can I Buy Iteeha Products In India?
    We sell our products through Iteeha website www.iteeha.com.
  • Are Iteeha Products Available Internationally?
    Yes, we now offer online sales through our Iteeha website at www.iteeha.com to the Australia, Bangladesh, Belgium, Canada, Denmark, England, France, Germany, Greece, HK, Holland, Indonesia, Italy, Japan, Malaysia, Mauritius, Mexico, Nepal, Northern Ireland, Philippines, Portugal, Scotland, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, UAE, USA, Wales. We plan to expand this online webstore to ship to customers around the world in the near future.

About Our Products

  • Where Are Your Manufacturing Facilities Located?
    Iteeha owns company production units. Our mission has always been to work with artisans across India employing their regional textile skills and specialities. This commitment has helped preserve the traditional crafts of India. We believe in being organic and original.
  • Are All Iteeha Products Handmade?
    We try to maximize the handmade process, using hand-woven, hand block-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, Hand painting, Batik, Shibori embroidery, embellishing etc.
  • Do Iteeha Sizes Confirm To International Norms?
    There are no true international norms for home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how Iteeha sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.

Shopping

  • How Do I Shop Online?
    Please refer to our How To Shop page which walks you through the shopping process.
  • How Will I Know If You Have Received My Order?
    During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Iteeha.
  • How Do I Check My Order Status?
    You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Iteeha account on Iteeha website. We try and dispatch all the orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.iteeha.com through the UPS tracking system.
  • Is It Safe To Use My Credit Card Online At Iteeha.com?
    We do not store credit card information on our website. Your credit card information is safe with our payment solution provider – CCAvenue,.
  • What If An Item Is Out Of Stock?
    We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.